"I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration, I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming." - Goethe

As a Realtor it's important to be a great listener.

Are you still working on any resolutions? I found these tips that are supposed to make us smarter and...well, some of them are a little weird. Like frowning for example, how is that supposed to help?

Have a great week and let me know if you need anything. Vanessa

 

 

 

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