It is sad that I have been driven to write this particular Blog as it highlights just how intrusive, pushy and downright rude Realtors can be. I am currently at the receiving end of an aggressive listing campaign by a Realtor in my community and am quite frankly appalled at his method of soliciting business.
Let’s start at the beginning.
Last year, my husband and I were in the process of opening another coffee shop, this one in Oyster Bay Long Island. Our small coffee shop in Piermont, now 6 years old, is doing so well enough that we hoped to open a similar shop in an equally compelling location. Oyster Bay was an obvious choice. We were lucky enough to obtain a business grant for improvements to the building in the busy downtown area and what was to be a great location. We put our lovely 1790’s brick cottage in Piermont on the market and received an offer in a matter of days.
That’s when things began to go wrong. Long story short, and not wishing to bore you with the personal trivia, we changed our plans, stayed in Piermont, and withdrew our home in Piermont from the market. The Greater Hudson MLS (in it’s infinite wisdom) shows a listing’s expiration date to all Realtors when the original contract ends, regardless of whether the home is taken off the market for any reason other than selling.
Our listing “expired” June 30th. Since then I have received no less than 20 calls from The Realtor In Question. The voice-mail recorded messages tell me that he is so confident he can sell our house that if it doesn’t sell in 120 days, he will buy it from me at a price I agree to.
Hmmmm, I doubt that somehow….The next phase of our one-sided conversation included a personal call. Not from a licensed Realtor but some poor chap with a script that I patiently listened to (taking notes of the content of course!) At the end, I asked if he was a Realtor,
“No maam, just working part time for one.” He said.
“Are you looking at the MLS listing on-line right now?” I asked,
“Yes,” was his quick response.
Hmmmmm, again… Only licensed Realtors and broker’s administrative staff are supposed to have access to the extremely personal details contained in a listing. We pay a lot of money to protect ourselves and our clients. To discover a non-licensed person actually accessing this information was extremely disconcerting. “Can you see the Listing Agent’s remarks at the bottom of the page,” I ventured?
“Yes I can,” he said, hesitatingly.
“Can you read them to me please?” I continued.
And he did, verbatim. When he finished I asked if the term ‘Agent Discloses Interest’ meant anything to him.
He replied that it didn’t and if I wanted clarification I should speak to his boss.
I informed him very politely, a little sarcastically, but very succinctly that it means I am a Realtor, and not just any Realtor, but the owner of the property in question.
“Oh, what should I do then?” he responded.
I suggested he ask his “boss” to train him better so that this situation wouldn’t cause him further wasted time and embarrassment. I also asked him to take me off the calling list, as my home number is listed as a “Do Not Call” number.
That’s when the barrage of calls started.
I presume they are recordings as obviously no-one is listening to my greeting, which always opens with “Vanessa Saunders, Broker Associate, Baer & McIntosh Real Estate”. But now for SEVEN days straight I have returned to my home office to be greeted with several versions explaining how this “gentleman” will do more for me than any other Realtor can hope to offer. Saying this to me once is OK. Twice, is annoying, and now a full count of 20 calls is downright RUDE…and while I’m at it …plain STUPID.
I called his broker today but she was unavailable and as yet has not called back. I called the number referenced in the recordings 5 times but only got another recording. So far, he hasn’t returned my call. So much for exemplary service! I really would have liked to have spoken to him in person, but when the phone rang for the 17th time, this time while I was writing my daily Blog and I got yet another recorded message, I broke down. The blog will wait. This needs attention…
While I understand that Realtors are under great stress in this market, it is no reason to barrage unfortunate home owners/would be sellers with pushy calls using bully-boy tactics, including inflated offers which can’t possibly be substantiated in the way they are portrayed. I am disappointed in my colleague for going to these great lengths to get a listing and for using harassment and misrepresentation. This is especially hard on those people that have been listed previously and sat and watched the values of their homes continue to drop. Desperate times call for desperate measures. Sure, but not by using bullying tactics. Professionalism, creativity, service and diligence will get the results sellers are looking for.
I hope that those of you who have succumbed to the bullying realize that you are able to complain if you are unhappy. You are even able to make a formal complaint, first to this persons broker, and ultimately to the New York State Association of Realtors Professional Standards Committee. (If you need contact info call me.) However, if you are just in the process of being bombarded with these guerrilla tactics and are fed up, and want to make them go away, here are some ways to prevent the noise from continuing, compliments of EHow.com.
How to Report Phone Harassment
Phone harassment is a general term used to describe repeated, unwanted calls that cause grief, distress or invasion of your personal privacy. Abusive or threatening calls are a criminal offense in some states and should be immediately reported to the police. Any one phone call can be considered harassment, but a local phone company will usually not take complaints unless there have been numerous transgressions. There are several steps you can take to avoid phone harassment, including putting your home telephone number on the "do not call list" for telemarketers. Your mobile phone can also be placed on this list as well.
Instructions
Step 1
Find out your phone company's policy regarding reporting phone harassment. Some companies mandate that you file a formal complaint with local police first; others recommend that you call the phone company's complaint department before speaking to police.
Step 2
Keep notes on harassing calls that have been made to your phone number numerous times. Write down what was said and when the call came in. You may need this as evidence later.
Step 3
Report repeated harassing calls to either the Phone Company or local police, according to your phone company's policy. Extremely malicious calls or calls with direct threats of violence should be immediately reported to the police. Use the notes you recorded on the harassing calls as evidence when giving police a statement.
Step 4
Have a "trap" installed on your phone line---if you do not have caller ID or the feature doesn't indicate where the call is coming from---by your phone company for particularly frequent harassing calls or extremely threatening calls. This "trap" will allow the call to be traced, and will help local police apprehend the perpetrator. A more advanced version of a trap can be installed also, using a service called "Call Trace."
I hope this has been informative and not just a rant from my end. My goal is to serve clients with exemplary service that gets results. I expect nothing less from my colleagues, and many of them are more than able to provide the results you need in a difficult market without resulting to such desperate measures.